Privacy Policy

Australian Blood Donors Association Ltd ACN 667 097 912 (us, we, our) is committed to protecting personal information which is provided to us consistent with this Privacy Policy along with the Australian Privacy Principles under the Privacy Act 1988 (Cth) (Privacy Act)

This Privacy Policy is designed to assist you in understanding how we handle your personal information when you interact with us. It also applies to information we collect when you visit and use our website, 


This Privacy Policy outlines:

  • the kind of personal information that we may collect about you, how we collect and hold it;
  • the purposes for which we collect, hold, use and disclose personal information;
  • how we may disclose that personal information;
  • how you can access the personal information we hold about you and seek its correction (if required); and
  • how we protect personal information.

By providing Personal Information to us, you consent to our collection, use and disclosure of this information in accordance with this Privacy Policy.


Examples of personal information we collect include:

  • Personal information you knowingly choose to disclose that is collected on an individual basis including your name, age, date of birth, gender and donation details such as your Australian Blood Donor number and donation dates;
  • Contact information such as your mailing or street address, email address, phone number;
  • Financial information such as your bank or credit card information, other information that enables transactions;
  • Statistical information about the services we provide you; and
  • Website use we collection information about when you visit our Website.


In most cases, we will collect personal information directly from you, including:

  • when you complete the online registration form;
  • when you deal with us, in person, in writing, online or by telephone; or
  • when you use our Website or submit information through our Website.

We may also collect your information indirectly by collecting information that is in the public domain.

This Privacy Policy applies to all personal information collected by us, whether or not we have directly requested that information.

Collection of “Cookies” and IP Addresses

While we do not use browsing information to identify you personally, we may use 'cookies' or other similar tracking technologies on our Website to collect or receive information about how our Website is used. Cookies are small files that store information on your computer, mobile phone or other device. This technology enables us to ascertain when a person uses our Website and helps us to improve our Website. Information gathered through cookies and similar technology may record certain information about your use of our Website, such as which pages you visit, the time and date of your visit and the internet protocol address assigned to your computer. You can refuse cookies by selecting the appropriate settings on your browser and/or deleting cookies stored on your computer, but our Website may not work as intended for you if you do so.

IP addresses are used by your computer every time you are connected to the Internet. Your IP address is a number that is used by computers on the network to identify your computer. IP addresses are automatically collected by our web server as part of demographic and profile data known as traffic data so that data (such as the web pages you request) can be sent to you.


We collect personal information for the purpose of carrying out our functions and activities in providing our services, as well as other related purposes, including:

  • to respond to your communications; 
  • engaging with you for the provision of our services; 
  • managing the provision of our services to you;
  • doing business with you and managing our relationship;
  • providing you with information about our services and marketing;
  • from job applicants who apply for employment with us, so that we can assess their suitability for vacant positions and/or contact them about future employment opportunities that arise;
  • verifying the identity of our members and users including conducting credit checks to prevent fraud;
  • to measure and improve our services and the features on our Website to provide you with the best service experience;
  • invoicing and debt recovery; and
  • to comply with legal and regulatory requirements, resolve any complaints or disputes that we may have with any of our users, and enforce our agreements with third parties.


Ordinarily we will only use or disclose your personal information for the purposes for which it was collected, and which relate to our functions and activities in providing our services to you. For example, we may disclose your personal information to third parties to our suppliers, advisors and contractors who assist us in providing our products and services to you, such as to provide support services to you, to process payments and to meet legal and compliance obligations.

Otherwise, we will only use or disclose your information with your consent.

From time-to-time we may use and disclose the personal information we hold about you to contact you about services we think may be of interest to you. You can unsubscribe from our mailing/marketing lists at any time by contacting us or using the opt-out facilities provided (for example, an unsubscribe link).

In order to provide you with our services, we will disclose your personal information to the following third-party gateways:

  • WordPress Stripe – to allow for credit card payments; and
  • Placard – to allow for the creation and postage of your privilege card.


We may hold your personal information in either electronic or hard copy form. We use industry standard measures to safeguard your personal information from misuse, interference, and loss, as well as unauthorised access, modification, or disclosure.

If we no longer require your personal information for any purpose for which the information may be used or disclosed in accordance with this Privacy Policy, we will take such steps as are reasonable in the circumstances to destroy the information or to ensure that the information is de-identified.

Should we become aware of any breach to our security systems that is likely to place your personal information at risk, we will notify you and any authority as required. If you suspect any misuse or unauthorised access to your personal information, you should contact us immediately.


Please note that our Website may contain links to other websites which are operated by third parties that have their own privacy policies and are not subject to this Privacy Policy.

We have no control over or rights in those linked websites and make no representations or warranties about the information of statements you may encounter on third party websites or how those websites handle your personal information.

The privacy policies of these third parties may differ substantially from this Privacy Policy. We encourage you to read the privacy policy of those sites before using them.


Should you wish to:

  • request access to your personal information collected by us;
  • advise of any updates or changes to your personal information; or
  • ask for a correction of your personal information,

you can do so by email to us at


We reserve the right to change, modify, add, or remove portions of this Privacy Policy from time to time and without notice to you. If we do so, we will post the revised policy on our Website. Please note that the collection and use of your personal information will be governed by this Privacy Policy at the time of collection and use of the information.


If you are concerned about the privacy of your personal information or suspect that it may be misused, please contact us in writing.

Please include your name, email address and/or telephone number and clearly describe your complaint. We will acknowledge your complaint and respond to you regarding your complaint within a reasonable period of time.

If you are dissatisfied with the response, you may also lodge a complaint with The Office of the Australian Information Commissioner (OAIC) by calling 1300 363 992.

Details on how to lodge a complaint with OAIC are also set out on the OAIC’s website at


For further information about our privacy policy or practices, or to access or correct your personal information, or make a complaint, you can contact us as follows:

Telephone: 0414 627 696